Our goal is a satisfied customer. Should you need to return an item, please contact us prior to shipping so we can give you the right information to expedite the process. Some returns will incur a 20% restocking fee, others will require us to verify the issue. The restocking fee is mainly for those who have changed their mind or simply decided they don’t need/want it. The fee is to cover some of the cost of packing & shipping supplies and fees, credit card fees, and paying employees to ship your item. Rest assured that we will always take care of the customer even after the sale. If you return an item with the intent to swap it out for another, actual shipping will be charged to ship the new product to you.
Integrity Arms Barrels/branded products – 15 day no questions asked return/exchange policy
Other Integrity Arms Products (other than barrels) – 30 day policy
Other reasons – 90 day maximum, exchange/store credit only. Must be in original new condition with original packaging.
Other Manufacturers – If you have a defect with another manufacturers product, the resolution must be handled by the company who produced the product. There are two ways to do this: First, you can contact the manufacturer directly and work through them. Our manufacturing partners are great companies that also want you to be satisfied with their products, so rest assured your concern will be handled promptly. This is typically the fastest approach, and will usually prompt them to send you a shipping label as well. Second, you can send it back to us and we can attempt to expedite the process. Once we receive a resolution from the manufacturer, we will process the return/exchange. Please understand that in any case, the issue must be verified prior to any refund, credit or exchange being offered.